Shipping Policy
At Encanto Café Store, we take pride in delivering premium Colombian coffee with care and responsibility.
At Encanto Café Store, we are committed to providing you with a warm, reliable, and delightful experience — from the moment you place your order to the moment it arrives at your door. Every package we ship carries the essence of Colombia and the care with which we select our products.
Order Processing
- All orders are processed within 1 to 2 business days, excluding weekends and holidays.
- Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery in real time.
Shipping Options & Delivery Times
We ship across Canada.
Estimated delivery times vary depending on your location:
- Urban areas: within 2 to 4 business days.
- Rural or remote areas: within 4 to 10 business days.
Free Shipping
Enjoy free standard shipping on purchases over $60 CAD.
Shipping Fees
For orders under $60 CAD, the shipping cost will be calculated automatically at checkout, based on your location and the weight of your order.
Additional Information
- We currently only ship within Canada.
- Deliveries to PO Boxes or remote areas may require additional delivery time.
- If a package is returned due to an incorrect or unclaimed address, we will contact you to coordinate a new shipment. Additional charges may apply.
Our Commitment
Each Encanto Café Store package is prepared with dedication. If you have any questions about your order or need assistance, feel free to contact us at [email protected]. We’ll be happy to help you.
