Privacy Policy
Privacy & Data Protection Policy
At Encanto Café Store, we deeply respect your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.
1. Information we collect
We collect personal information that you voluntarily provide to us, including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment details (processed via secure third-party platforms)
- Order history
We also automatically collect data through cookies and analytics tools, such as:
- IP address
- Browser and device type
- Pages visited on our site
- Browsing time and behavior
2. How we use your information
We use your personal information to:
- Process and deliver your orders
- Send you order confirmations and updates
- Contact you when necessary
- Provide customer service and respond to inquiries
- Improve our website and user experience
- Comply with legal or regulatory requirements
We do not sell or share your information with third parties, except with trusted service providers who help us operate our website and fulfill orders (e.g., payment platforms, delivery companies, email platforms). All such partners adhere to strict confidentiality and data protection standards.
3. Consent
By using our website or providing your personal information, you give us your consent to collect and use it in accordance with this policy. You may withdraw your consent at any time by writing to [email protected].
4. Data security
We protect your information through reasonable technical and organizational measures, including:
- SSL encryption on our website
- Secure payment platforms
- Limited access to data within our team
However, no digital system is 100% foolproof.
5. Your rights
As a resident of Canada, you have the right to:
- Access your personal data
- Correct any inaccurate information
- Request deletion of your data (when legally possible)
- Withdraw your consent at any time
To exercise any of these rights, contact us at [email protected].
6. Use of cookies
Our website uses cookies to:
- Remember your browsing preferences
- Analyze site usage statistics
- Offer a personalized experience
You can set your browser to reject or delete cookies, but this may affect some website features.
7. Changes to this policy
At Encanto Café Store, we may update this privacy policy from time to time, for example, when we improve our systems or services.
If we do, the updated version will be posted on this page, so you’re always informed about how we handle your data.
We invite you to check this section again whenever you wish.
Contact
If you have any questions about this privacy policy, feel free to contact us: [email protected]
Encanto Café Store – Encanto Trade Corp.
Vancouver, BC – Canada
